Do your customers get really great service?

What happens when they get bad customer service?

What do customers do? They don't go back! A  Survey found that only 2% give the business another chance. 98% simply vote with their feet and don't return.

What else do customers do? They tell others! Dissatisfied customers tell 11 others - who tell 5 others. The Survey found that 90% of people would not patronise a business if a friend had warned them that it had bad service. Over 80% had advised a friend not to go to a particular store or business.

That's a lot of lost business! But research shows that businesses who improve their customer service improve their profitability and share price.

What can you do?

You can't fix what you don't know. But there is a way you can find out. Our Mystery Shopper can give you the complete picture of how your customers are treated.

We do mystery shopping, where a trained shopper visits your premises, paying careful attention to every detail from the cleanliness of the store to the friendliness of the employees, their sales ability and knowledge, and reports on the experience. We customise our questionnaires and surveys to your requirements. We do surveys of your current and potential customers. We do competitor shops. We monitor phone answering and call centre performance. We check website responsiveness and ease of use. We give you access to online focus groups. We give you access to industry data. You can choose to use all or some of our services.

With our Mystery Shopper Service you can say with confidence that you know exactly the service your customers get.